The FCA’s Consumer Duty requires firms to act to deliver good outcomes for retail customers across four areas: products and services, price and value, consumer understanding, and consumer support. All FCA-regulated consumer credit firms must have a Consumer Duty policy in place and embed its obligations across their business.
We draft Consumer Duty policies tailored to your business and product set, covering obligations under each of the four outcomes, how the firm will monitor and evidence compliance, and governance arrangements.