The Firm always aims to provide clients with the best possible service and is anxious to deal both promptly and sympathetically with any problems that may arise.
In the event of a problem, any client of the Firm is entitled to complain. The Firm’s complaints officer is Michael Buckworth who should be the first point of contact for any complaint or problem. Once a complaint has been made, the client complaining will be told in writing (i) how the complaint will be handled, and (ii) within what timescales the client can expect an initial and/or substantive response. The Firm aims to deal with all complaints promptly and to provide the client with a substantive response within 7 days.
The Firm has a written complaints procedure and deals with all complaints in accordance with this procedure. The Firm will be pleased to provide a copy of its complaints procedure on request.
The Firm does not charge clients for the cost of handling complaints.
If for any reason, we are unable to resolve the problem between you and the Firm, you have recourse to the complaints and redress scheme provided by the Solicitors Regulation Authority and the Legal Complaints Service.
Often problems can be resolved quickly and easily if clients raise them with the Firm when they arise. We are committed to providing clients with the best possible service and would encourage all clients to raise any concerns, questions or issues as soon as possible so that they can be addressed and resolved with the minimum fuss.